Returns and the 90-Day Guarantee
90 days, and you do not have to ship it back. Used is fine. And if the size is wrong, the right one ships free and you keep the first one.
That is the whole promise. Here are the details in plain English, in the same words as the product page.
The guarantee
Walk him in it. The morning drag, the corner where he lunges, the long route you quietly stopped taking. If ninety days after it arrives those walks have not changed, message us and we refund you.
We are not going to ask you to ship a used harness back across the country, because we do not want it and it would cost us more than it is worth. Used is fine. Muddy is fine. Chewed at the edge is fine. His name on the strap in marker is fine.
- 90 days, counted from the day it is delivered
- Refunds cover used harnesses. Nothing to ship back.
- Wrong size? The right one ships free and you keep the first one.
- We issue the refund within 2 business days of your message.
What is covered
- Every order of the BerraPaws No-Pull Harness, single or as the Harness and Leash Set, for 90 days from the day your order is delivered.
- Used or unused, muddy or clean.
- Any reason, including "it did not change our walks" and "he will not have anything over his head".
What you get back
- A full refund of the product price and any shipping you paid.
- Issued to your original payment method within 2 business days of your message. Your bank may take a few more days to show it.
How to ask
Use the form on our contact page with your order number, or reply to your order confirmation email, which already carries the order number. That is all we need. No return, no restocking fee, no photos, no pre-approval. A short note on why is welcome, because it helps us improve, but it is optional.
Do I need to send anything back?
No. Keep it, pass it on to a friend with a dog, or hand it to a shelter. Please do not mail products back to us: there is no need, we do not publish a returns address, and we cannot accept returns by mail.
Wrong size, and why you keep the first one
Sizing is the number one reason harnesses come back, in this category and on our page. So the size exchange is separate from the refund guarantee, it is free, and it does not use up your 90 days.
- Message us with his chest girth, measured just behind the front legs at the widest point. If you are not sure how, our fit and sizing guide takes ten seconds.
- The right size ships out free. You pay nothing, either way.
- You keep the first one. There is nothing to ship back and no window to beat.
- If you would rather have your money back than another size, the guarantee above is still open.
Why we do it this way: asking you to post a used harness back would cost us more than the harness is worth, and it would put the whole risk of a tape measure on you. We would rather carry that.
The one limit
One refund per household. If we have already refunded you once, a later order is not covered by the guarantee. That is the only limit, and it does not apply to size exchanges.
Damaged, lost or wrong items
If something arrives damaged, goes missing or is not what you ordered, message us within 90 days of delivery (or of the latest expected delivery date) and we will send a replacement or refund you, your choice. This does not count toward the one limit either.
Contact
Use the form on our contact page, or reply to your order confirmation email. We reply within 2 business days, Monday to Friday. There is no returns address to write down, because there is nothing to ship back.