Returns Policy

[To confirm by the merchant: this policy is a draft prepared for Emily Harrison London. Every item marked "To confirm by the merchant" must be completed, and the whole text checked, before it is relied on.]

Emily Harrison London · Returns Policy

We want you to be happy with every piece you buy from Emily Harrison London. If something is not right, this page explains how to return it.

1. Your right to cancel

If you are a consumer in the UK, you can cancel your order within 14 days of the day you receive your goods, without giving a reason, under the Consumer Contracts Regulations 2013. This right also applies to items bought in a sale.

[To confirm by the merchant: whether Emily Harrison London offers a returns period longer than the 14 days above, and how many days from delivery.]

2. Condition of returned items

  • You are welcome to try items on at home, as you would in a shop.
  • Please return items unworn, unwashed and undamaged, with all tags attached and, where possible, in the original packaging.
  • If an item has been handled more than is needed to try it on, we may reduce the refund to reflect the loss in value.
  • For hygiene reasons, sealed items such as underwear cannot be returned once the seal has been broken.

3. How to return an item

  1. Contact us through our contact page, with your order number and the items you would like to return.
  2. We will reply with the return address and any instructions.
  3. Send the items back with your order number inside the parcel.
  4. We recommend a tracked postal service and keeping your proof of postage until your refund has arrived.

[To confirm by the merchant: the return address, the returns procedure and the time limit for sending items back after cancelling.]

4. Refunds

  • We refund you within 14 days of receiving the returned items, or of receiving proof that you have sent them back, whichever is earlier.
  • We refund the price of the items and the standard delivery charge for the order (the cheapest delivery option we offered). Any extra cost for a premium delivery option is not refunded.
  • Refunds are made to the payment method you used for the order.

[To confirm by the merchant: who pays for return postage when an item is not faulty or incorrect.]

5. Sale items

[To confirm by the merchant: any rule for returning sale items. Every product is currently shown with a sale price, and the right to cancel in section 1 also applies to sale items, so a rule such as exchange or credit only must be reviewed before it is used.]

6. Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us as soon as possible. Under the Consumer Rights Act 2015 you are entitled to a repair, a replacement or a refund, and we cover the cost of returning the item to us.

7. Returns in transit

  • Please pack returned items carefully. We recommend a tracked service, as we cannot trace a parcel that was sent untracked.
  • If you notice a mistake in your delivery address, please contact us straight away so that we can try to correct it before dispatch.

8. Contact

For any question about a return, please contact us through our contact page.

[To confirm by the merchant: customer service email address and opening hours.]