Shipping & Delivery Policy

[To confirm by the merchant: this policy is a draft prepared for Emily Harrison London. Every item marked "To confirm by the merchant" must be completed, and the whole text checked, before it is relied on.]

Emily Harrison London · Shipping & Delivery Policy

We want your order to reach you safely and without fuss. This page sets out how we process and deliver orders.

1. Processing time

  • Orders are prepared for dispatch after payment has been confirmed.
  • When your order is dispatched, you receive a shipping confirmation email, with a tracking link where the carrier provides one.

[To confirm by the merchant: the processing time before dispatch, in working days.]

2. Delivery time

  • Delivery times are estimates, not guaranteed delivery dates, and can be affected by busy periods, customs checks and public holidays.
  • If we have not agreed a delivery date with you, we will deliver your order within 30 days, as the Consumer Rights Act 2015 requires.

[To confirm by the merchant: the delivery time after dispatch, in working days, for each delivery country.]

3. Where we ship from and to

[To confirm by the merchant: the countries Emily Harrison London delivers to, the carriers used and the place orders are dispatched from. If orders are sent from outside the delivery country, state here whether import duties or taxes may apply and who pays them.]

4. Delivery charges

The delivery charge for your order is shown at checkout before you pay.

[To confirm by the merchant: delivery charges and any free delivery offer. Free delivery may only be promised once it is set up in the shop's shipping settings.]

5. Responsibility for delivery

  • Please check that your delivery address is correct before you place your order. If you notice a mistake, contact us straight away so that we can try to correct it before dispatch.
  • Once tracking confirms that your parcel has been delivered to the address you gave us, we cannot be responsible for it being lost or stolen afterwards.
  • If your parcel appears to be lost and tracking does not show it as delivered, please contact us and we will investigate with the carrier.

6. Contact

For any question about shipping or delivery, please contact us through our contact page.

[To confirm by the merchant: customer service email address and opening hours.]