Shipping
Here is exactly how shipping works at BerraPaws, with the real times our supplier gives us.
Where we ship
We currently ship to addresses in the United States.
What it costs
| Order | Shipping |
|---|---|
| Orders under $65 | $4.95 flat |
| Orders of $65 or more | Free |
A single harness at $49.90 pays the $4.95. The Harness and Leash Set at $69.90 clears the threshold, so it ships free. You will see the shipping cost in your cart and at checkout before you pay. There are no handling fees, and nothing to pay when the parcel arrives. If a carrier ever asks you for a fee at the door, message us and we will cover it.
How long it takes
- Processing: we prepare your order and hand it to the carrier within 1 to 3 business days.
- Delivery: after that, most parcels reach US addresses in 5 to 11 days.
So most orders arrive 6 to 14 days after you order. Some take longer. Your parcel ships from our supplier's warehouse in China, which is why it takes longer than a local store. We would rather tell you the real time now than surprise you later.
Where 6 to 14 comes from: on 2026-09-22 our supplier's own US delivery estimates for this harness read Sep 28 to Oct 04, with 82.6% of parcels inside 11 days, and on a second load Sep 30 to Oct 06, with 82.9% inside 13 days. We publish the outer edge of that window, not the flattering one. We will never print "5 to 7 days".
Tracking
When your order ships, we email you a tracking link. Tracking can take a day or two to show the first scan.
If something goes wrong
- Late: if your order has not arrived 20 days after it shipped, message us and we will send a replacement or refund you, your choice.
- We cannot ship on time: if we cannot ship within the processing time above, we will email you with a new date, and you can cancel for a full refund.
- Damaged or wrong item: message us and we will replace it or refund you. Nothing to ship back.
- Wrong size: that is not a shipping problem and it is free to fix. Message us with his chest measurement and the right size ships free. You keep the first one. Details on our returns and guarantee page.
- Address problems: please double-check your address at checkout. If a parcel cannot be delivered because of an address error, message us and we will help sort out a reship.
More than one parcel
The harness, the quick-start card and, on the set, the leash all ship together in one parcel. If an order ever has to ship in more than one parcel, we will tell you in your shipping email, and you will not pay extra shipping.
How to reach us
Use the form on our contact page and include your order number, or simply reply to your order confirmation email, which already has the order number in it. We reply within 2 business days, Monday to Friday.